Kentucky Department of Education’s (KDE) Office of Special Education and Early Learning (OSEEL):
Dispute Resolution Process webpage
The Individuals with Disabilities Education Act (IDEA) and its implementing regulations require states to have a system to resolve disputes between parents of students with disabilities and local school districts.  

If a disagreement arises, the KDE suggests that parents first contact the local director of special education (DoSE) to make the DoSE aware of the problem. A list of school websites is available to help parents locate and contact the local DoSE. Parents usually find this contact most successful if they first look at and familiarize themselves with the child’s Individualized Education Program (IEP) and what it requires. To make the most of the contact with the DoSE, parents should be able to clearly explain their specific questions and concerns. 

If these methods do not resolve the disagreement, three other conflict resolution options are available. 

Parties may resolve IDEA disputes through: 

  • Mediation; 
  • A Formal Written Complaint; or 
  • A Due Process Hearing. ​

The Quick Guide to Special Education Dispute Resolution Processes for Parents of Children and Youth (Ages 3 to 21)​ includes additional information on the Dispute Resolution process. The Quick Guide to Special Education Dispute Resolution Processes for Parents of Children and Youth (Ages 3 to 21) (Spanish)​